How long does it take to deliver my order?
We strive to deliver your order within 2 business days in UAE. And 5-7 business days to Gulf countries However, delivery times may vary depending on the shipping address and product availability.
What are the shipping charges?
UAE: 30 Dirhams
Oman: 80 Dirhams
Other countries: 150 Dirhams
Please note that for shipments outside of UAE and Oman, there will be an additional charge of 45 Dirhams per kilo.
What payment methods do you accept?
We accept cash on delivery and bank transfer as payment methods. If you choose cash on delivery, you can pay for your order at the time of delivery. For bank transfers, you will receive our bank account details to complete the payment.
Can I track my order?
Yes, you can track your order by logging into your account on our website. We also provide email or SMS updates to keep you informed about the status of your order.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours on of receiving your order at this number +971501564955. We will assist you in resolving the issue and arranging for a replacement or refund, as appropriate.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 3 days of receiving your order, provided that the item is unused and in its original packaging. Please refer to our website for detailed information on our return policy.
How can I contact customer support?
You can contact our customer support team by calling +971501564955 or by sending an email to [email protected]. Our team is available during business hours to assist you with any inquiries or concerns you may have.
